Terms & Conditions

OSquare Telecoms, Terms and Conditions of Use


1.1. These terms of service constitute the agreement between OSquare Telecoms (we or us) and the end user (you, your or customer). By activating or using any of the services, you represent that you are authorized to enter into this agreement and that you have read and understood the terms and conditions of this agreement.

1.2. Additional terms may apply to your use of some of our services. If so, we will tell you what those terms are. If there is any conflict between these terms and any additional terms, the additional terms will prevail.


2.1. We are not obliged to provide services unless we accept your application. We can decide whether or not to accept any application.

2.2. You understand that the VoIP service is not a traditional phone service and is provided on a best efforts basis. We will use all reasonable endeavours to make our services available to you at all times, however things beyond our control such as power outages or the performance of your IP connection to our service may disrupt the service we provide.

2.3. You accept that our services are not required to support emergency calls.

2.4. Unless otherwise agreed, we do not provide or support your internet connection. You accept that OSquare Telecoms might not be compatible with non-voice communications equipment.


3.1. To use our payable services, you must have a credit balance on your account and agree to use the provided payment provider (or Paypal) to top up your account and this can be done online at www.osquaretelcoms.com

3.2. We reserve the right to change our rates from time to time. Rate may also vary due to currency exchange rate variation. You may please refer to our calling app for rate to specific destinations

3.3. Calls are charged per minute. When making a call, we make connection attempt to the cheapest route available whose rate is display on the mobile app. However, we reserve the right to choose or complete the call through a different route should the initial route has issues completing the call. If the call is completed using a different route other than the initially quoted rate, we will apply applicable rate for that route to your call. This means your calling rate will change to a different rate other than what was displayed at the initiation of the call. By using our service you expressly agree to this.

3.4. You are responsible for your account and must pay our charges regardless of whether you or someone else uses those services.

3.5. If you wish to raise a billing dispute you must notify us in email within 30 days of your account being debited or you will be deemed to have waived your right to a refund.

3.6. No refunds will be provided for any unused credit balances. A credit balance for an account that has been inactive for 3 months will be lost.


4.1. You must not use our services (or permit our services to be used) in a way that: breaks any laws or infringes anyone’s rights or in a way which is malicious, obscene or offensive.

4.2. You agree to provide us with accurate and correct information so we can provide you with the necessary services or contact you if required from time to time.

4.3. We can suspend or restrict the services we provide you at any time if:

  1. you resell any of our services;
  2. you primarily use our service for inbound calling only;
  3. you do not use the service sensibly and within our reasonable use guidelines set out in 4.4 below;
  4. we believe that you have breached any of our terms and conditions.

4.4. Unlimited local and worldwide minutes on OSquare plans are available on the basis of reasonable use. If you use the service in a way that is inconsistent with the normal use for your service or plan we may:

  1. monitor and investigate your usage; and
  2. suspend and/or withdraw the Service; or
  3. charge our standard per minute rate for additional calls

4.5 You must keep secure any password or PIN number which is used by you to access our services and ensure that is it not disclosed to any unauthorized person. You must also change your password or PIN number if we ask you to do so.

4.6. If your service is cancelled, terminated or reallocated you will relinquish and discontinue use of any numbers, voicemail access numbers and/or web portals assigned to you by OSqaure Telecoms.


5.1. Any phone number that we allocate to you does not become your property and does not constitute any transfer of property rights.

5.2. If we need to change your number, we will send you notification by email and give you as much notice as possible.

5.3. We can withdraw or terminate any number at any time without liability.

5.4. You may be able to port your OSquare Telecoms number to another service provider. If you wish to do so you must contact the other service provider directly and you will be responsible for completing the Porting requirements of that service provider. We will comply with our obligations under the Terms for Local Number Portability in relation to the porting of your number. You will be responsible for all costs associated with porting the number.

5.5. If your account is inactive for more than four months or cancelled and you have not ported the associated phone number(s), we may at our sole discretion reallocate the number(s) associated with your account.


6.1. We can terminate this agreement, or the provision of any service to you, immediately if you breach any term of this agreement or if we reasonably believe that you have supplied incorrect or misleading information to us.

6.2. We can terminate this agreement, or the provision of any service to you, if your account is inactive for four months or longer. Inactive may include no calling activity and/or no payments made into the account. Where accounts are terminated for inactivity, numbers attached to that account cannot be ported away from billing.osquaretelecoms.com in accordance with 5.5 above.

6.3. If this agreement is terminated for any breach or misuse of the service, you are not entitled to a refund for any credit balances on your account, unless agreed otherwise.

6.4. In order to terminate your service or account in full, you must email us at the following address [email protected]. Termination will not take effect until the end of your current prepaid month.


7.1. We exclude all of our liability to you in connection with us providing services to you or failing to provide services to you. Without limiting this, we are not liable to you (and nor are any of our officers, employees, bank, contractors or agents liable to you):

  1. if any communication is intercepted, not properly transmitted or received;
  2. for any disruptions or delays with the use of our services;
  3. for any incompatibility with other services;
  4. if any software we supply does not operate properly; and
  5. for any equipment or network failures.

7.2. We are not liable to you for any fault in, delay or non-provision of services which is caused by an event beyond our reasonable control.

7.3. If you use another service provider during any period when our service is not fully operational, we are not liable to pay any amount you are charged by that service provider.

7.4. You acknowledge that no third party whose network or services we use to supply services to you (nor any officer, employee, bank, contractor or agent of such third party) is in any way liable to you in connection with our services.

7.5. Nothing in this clause limits any rights you have under the Consumer Protection Act.


8.1. We will collect personal information from customers to provide and provision services, including but not limited to name, physical address, email address,and contact phone number.

8.2. Any personal information we collect is kept at our offices. You are entitled to see any information we hold about you, although you must pay our reasonable charge for making it available.

8.3. Except where we provide private encrypted links, when transmitting voice and other communications via the public internet and third party networks we are not liable for any lack of privacy with the service.


9.1. We can change these terms from time to time by altering the version available on the OSquare Telecoms website at www.osquaretelecoms.com.


10.1. OSquare Telecoms will communicate with you primarily via email. Notices to you will be sent to the email address specified by you during sign up for service or as subsequently specified by you as your contact email address in your OSquare Telecoms online account. We may also obtain personal information from your use of our services.

10.2. If your contact email address changes you must update your OSquare Telecoms online account with new details as soon as possible.

10.3 You agree that sending a message to your contact email address is the agreed means of providing notification. Notifications include information about the service, billing, changes to services and other information. You are required to read any email sent to your contact email address in a timely manner to avoid any potential disruption to your service.


11.1. These terms are to be interpreted in accordance with the laws. Any dispute regarding the provision of our services under these terms is to be determined in the Court.

11.2. You must not assign your rights under this agreement. We can transfer our rights and obligations under this agreement to anyone else. We will notify you if we do so.

11.3. A delay in exercising any right is not a waiver of that right. A failure to exercise a right on any occasion does not prevent any subsequent exercise of that right.


We take the protection of your information seriously and we’re committed to protecting your privacy at all times when on our website. We’d like to share with you the principles that govern our privacy practices.


When you request additional information, or register for services, OSquare Telecoms will ask you to provide basic contact information. When you purchase services online, we do not collect or store payment / billing information. Our payment provider(handles payments). OSquare Telecoms uses common Internet technologies, such as cookies ,to keep track of interactions with the OSquare Telecoms websites and emails.


OSquare Telecoms uses information collected to provide you with the services you request. OSquare Telecoms may use information collected to provide you with additional information about our services, partners, promotions, and events. We may use information collected to improve the Company’s websites and services. OSquare Telecoms does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes. We may share information collected with other companies that work on our behalf.


OSquare Telecoms sends billing information, product information, service updates and regular customer newsletters to registered Users via email. Every marketing email from www.osquaretelecoms.com contains instructions on how to opt out of receiving further marketing emails from the office.


OSquare Telecoms will not review, share, distribute, or reference any such Customer Data except as may be required by law. Individual records of Customer Data may be viewed or accessed only for the purpose of resolving a problem, support issues, or suspected violation of the OSquare Telecoms Terms of Use or as may be required by law.

www.osquaretelecoms.com IS THE REGISTERED TRADE MARK OF OSquare Consulting & Telecoms Services Inc

In order to terminate your service or account in full, you must email us at the following address [email protected]. Termination will not take effect until the end of your current prepaid month.